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- Quality Products & Repair Services, Guaranteed
- On-Time Performance
- Competitive Pricing
- Accurate Customer Communications
- Sales & Service
Our Mission
The above "Critical Success Factors" have been our goals since 1962
and have allowed MP Instrument to grow into a national service company. Our
customers are in the telephone and cable TV communications industries.
Our customers tell us that the reason they do business with us is the
quality of our products, services and the accuracy of our communications.
Our customer communications include order status, on-time delivery, and
accurate billing. Our goal is to reduce your costs through competitive
pricing, eliminating billing and warranty processing errors.
Company Profile
- Service the telecommunications industry since 1962.
- Definition of business - Electronic and Mechanical Equipment Repair,
Sales, Engineering, Special services.
- Geographical coverage - Nationwide
- Customer Relationship - MP is absolutely pro-customer oriented. MP
consistently strives to accommodate customer's requirements with prompt and
courteous service.
- Marketing philosophy - MP elects to professionally interface within the
protocol of each MSO.
- Facility/Plant - MP owns and operates from their technically
advanced plant in Houston, Texas.
- Pick-up and delivery - Free Pick-up and Delivery Service is proved for
most of the stated geographical area. Please call MP to
establish efficient logistics to accommodate customer requirements.
- Pricing - MP's pricing reflects the Nation Average Repair Charges that are
annually computed from the six major repair organizations in the United
States: Exception. Refer to CATV Test equipment.
- Warranty - Ninety-days, unconditional, Exceptions are - Flagrant customer
abuse and "Physical Damage."
- Quality Assurance - All equipment tested to manufacturing and FCC
specification via H.P. Spectrum Analyzer 8593A (8711A CATV measurement
personality), option 004 precision frequency reference +1X10-8. Wavetek
Sweep System to 1000 MHz, traceable to Wavetek standards for Test and Line
Equipment.
- Emergency Service - MP will honor "EMERGENCY" Status
Service without additional charges. Please do not abuse.
- Turn-around - Five-to-fifteen working days, depending on location.
Exception would apply due to flagrant problems with customer's equipment.
- Seminars/Workshops - MP will "customize" Technical Seminars
and/or Workshops for their customers.
Contact Information
- Telephone
- (713) 694-3996
- FAX
- (713) 694-1293
- Toll Free
- 1-800-392-5731
- Postal address
- 125 West Crosstimbers St
- Houston, TX 77018-5603
- Electronic mail
- General Information: info@mpinstrument.com
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